Terms And Conditions
Please take the time to carefully read and understand the following Terms & Conditions, as they govern the relationship between you (referred to as "the client") and Barcelona-Y-DayTrips.com.
The subject headings of the paragraphs and subparagraphs in this Agreement are included for convenience only and shall not affect the construction or interpretation of any provisions.
If you have any concerns or questions regarding our Terms & Conditions or privacy policies, we encourage you to reach out to us. Our team is here to assist you.
If you have any concerns or questions about our Terms & Conditions and/or privacy policies, please contact us.
The terms and conditions outlined in this document shall apply to all bookings of tours and day trips made with Barcelona-Y-Daytrips.com through any communication channel, including email, phone, or other means. These terms and conditions are further detailed in the day trip booking confirmation provided to the client upon confirmation of the booking.
- Client Obligations:
All references to the “client” in these terms and conditions shall include references to an agent of the client, with appropriate changes made as required by the context. - Highly Recommended (Must and Obligation):
Whenever the terms and conditions state that something is “highly recommended,” it means that it is a requirement and an obligation for the client to comply with the specified recommendation. Failure to adhere to such recommendations may result in consequences that Barcelona-Y-Daytrips.com shall not be held responsible for.
We encourage you to carefully review and understand these terms and conditions, as they apply to all bookings made with Barcelona-Y-Daytrips.com. If you have any questions or require further clarification, please do not hesitate to contact us.
- Applicable Law:
- This Agreement shall be interpreted and governed by the laws of Spain, specifically those applicable to contracts executed and performed entirely in Spain.
- Exclusive Venue:
- Any arbitration or court proceedings arising from or related to this Agreement shall be exclusively conducted in Barcelona, Catalonia.
- Barcelona is designated as the exclusive venue for resolving any disputes or claims arising from this Agreement.
By agreeing to these terms and conditions, you acknowledge and accept the application of Spanish law and the exclusive jurisdiction of the courts in Barcelona, Catalonia, for any legal proceedings related to your booking or participation in our tours or day trips.
- Confirmation of Booking:
- Barcelona-Y-Daytrips reserves the right to confirm the booking only after receiving full payment as specified in the invoice and ensuring that all relevant information has been provided by the client.
- The booking will be considered confirmed upon receipt of the full payment and completion of all required information.
- Amendments and Cancellations:
- Any amendments or cancellations to the booking are subject to the terms and conditions outlined in this document.
- Please review the applicable sections regarding amendments, cancellations, and related policies for detailed information on the procedures and conditions.
By making a booking with Barcelona-Y-Daytrips, you acknowledge and accept the requirements of full payment, provision of complete information, and adherence to the terms and conditions governing amendments and cancellations.
- Inclusions:
- The price of the tour or day trip includes only the services and items specifically listed in the itinerary and the day trip booking confirmation.
- Any additional items or services not mentioned in the itinerary or booking confirmation are not included in the price.
- Responsibility for Additional Items:
- The client is responsible for identifying and paying for any additional items or services that may be required during the tour or day trip.
- Any costs associated with additional items or services that are not explicitly included in the itinerary or booking confirmation will be the client’s responsibility.
Please review the itinerary and day trip booking confirmation carefully to understand which services and items are included in the price. If you have any questions or require further information about inclusions or exclusions, please contact us.
At Barcelona-Y-Daytrips.com, we understand that unforeseen circumstances may arise, and you may need to request a change to your booked tour date. Please review the following information regarding date changes:
- Initiating a Date Change Request:
- Any request to change the tour date must be initiated by email.
- Barcelona-Y-Daytrips.com must acknowledge the date change request via email.
- Please note that date change notifications made by phone will not be accepted.
- Date Change Policy:
- The date change policy at Barcelona-Y-Daytrips.com is dependent on when the change request is received at our email address.
- Up to 7 Days Before the Tour Date:
- The first change request is free of charge.
- Subsequent change requests will be subject to a fee of 50 euros per request.
- The availability of alternative dates/times will depend on the Barcelona-Y-Daytrips.com team’s availability.
- If the requested new date is not available, Barcelona-Y-Daytrips.com reserves the right to cancel the booking.
- In such cases, the entire booking fee will be refunded to the client within 10 working days through the same payment method used for the services.
We appreciate your understanding regarding our date change policy.
Any cancellation can be initiated through the “Manage Booking” link provided in the booking confirmation email or by email. Cancellations must be acknowledged by Barcelona-Y-Daytrips.com via email. Cancellation notifications made by phone will not be accepted. Please take the time to carefully review our cancellation policy below:
- Fully Refundable due to Sickness and Medical Issues:
- If any traveler falls ill, experiences a medical issue, or is unable to travel due to not feeling well, they have two options:
- Reduce the number of travelers and request a refund only for the affected individuals.
- Cancel the entire booking and request a full refund for the entire group.
- The refund amount for sick individuals (or the entire group, in case of cancellation) will be reimbursed through the same payment method used for the services.
- To initiate a refund, an official signed medical report stating the inability to travel must be provided.
- Please note that a small online transaction processing fee (2 to 3%) may be applied for refunds.
- If any traveler falls ill, experiences a medical issue, or is unable to travel due to not feeling well, they have two options:
- Fully Refundable for Any Reason with More Than 48 Hours’ Notice:
- If you decide to cancel your booking for any reason, you can receive a full refund if the cancellation request is received more than 48 hours prior to the start time of the experience.
- The refund will be processed through the same payment method used for the services.
- Please note that a small online transaction processing fee (2 to 3%) may be applied for refunds.
- Fully Refundable for “Andorra Day Trip From Barcelona” with More Than 24 Hours’ Notice:
- For our “Andorra Day Trip From Barcelona,” the cancellation notice period is reduced to 24 hours.
- If the cancellation request is received more than 24 hours prior to the start time of the experience, the whole booking amount will be refunded through the same payment method used by the client to pay for the services.
- No online transaction fee deduction will be applied for this tour.
- Non-Refundable for Cancellations within 48 Hours:
- For cancellations made less than 48 hours prior to the start time of the experience, all bookings are non-refundable, even partially.
- Circumstances Beyond Our Control:
- Barcelona-Y-Daytrips.com is not liable for reduced or canceled itineraries due to circumstances beyond our control, such as flight delays, ships unable to dock, or unscheduled closures of tourist sites.
- We strongly advise obtaining adequate travel insurance to safeguard against such situations.
We kindly request that you acknowledge the cancellation policy by emailing Barcelona-Y-Daytrips.com, along with any cancellation requests.
At Barcelona-Y-Daytrips.com, we strive to provide an exceptional experience for all our customers. To ensure a smooth operation, we have a No Show policy in place. Please review the following information:
- No Shows:
- If a client fails to show up at the designated pick-up time, it will be considered a no-show.
- In the event of a no-show, no refund will be given.
- Failure to Change the Number of Travelers:
- It is important to notify us of any changes in the number of travelers at least 48 hours prior to the start time of the experience.
- Failure to inform us of changes within this timeframe will be considered a no-show declaration.
- In such cases, no refund will be provided.
At Barcelona-Y-Daytrips.com, we understand that plans can change, and sometimes you may need to adjust the number of travelers in your booking. Please review the following information regarding changes to the number of travelers:
- Price Variation Based on Number of Travelers:
- The price per person for all our tours is determined by the number of travelers in each booking.
- It is important to note that the price per person may vary based on the number of travelers.
- Changing the Number of Travelers:
- If you need to change the number of travelers, please contact us at least 48 hours prior to the start time of the experience.
- You can contact us either by email or by using the “Manage Booking” link provided in the Booking Confirmation email.
- If you choose to contact us by email, our team will respond with a new price per person based on the updated number of travelers.
- Any price difference resulting from the change will be refunded through the same payment method used for the services.
- Failure to Change the Number of Travelers:
- Failure to notify us of changes in the number of travelers at least 48 hours prior to the start time of the experience will result in a no-show declaration.
- In such cases, no refund will be provided.
In the unlikely event that Barcelona-Y-Daytrips.com or their tour guides had to cancel a tour, we’ll always first try to agree to another timeframe that works for the client.
If we couldn’t agree on another time for the tour or we couldn’t provide a substitute, the refund based on mentioned conditions would be done within 10 working days.
At Barcelona-Y-Daytrips.com, we want to ensure that your travel experience goes smoothly. Please review the following information regarding passports, visas, and other travel documents:
- Client’s Responsibility:
- It is the client’s sole responsibility to ensure that all required travel documents, including passports, visas, health certificates, proof of vaccinations, and any other necessary documentation, are in order for the countries to be visited during the day trip.
- Barcelona-Y-Daytrips.com shall not be held liable for any consequences, damages, or claims if the client fails to attend to their documentation and related matters as required.
- Preparing for Your Trip:
- We recommend that you carefully review the entry requirements for the countries you will be visiting.
- Please ensure that your passport is valid for at least six months beyond the duration of your intended stay.
- Additionally, check if you require any visas or vaccinations for the countries you will be visiting.
- Obtaining Required Documentation:
- It is essential to contact the appropriate consulates, embassies, or relevant authorities to obtain accurate and up-to-date information regarding entry requirements.
- Start the process of obtaining any necessary documents well in advance of your trip to allow sufficient time for processing.
We strongly advise that you proactively manage your travel documentation to avoid any disruptions or complications during your day trip. If you have any questions or require further guidance, please don’t hesitate to contact us. Thank you for choosing Barcelona-Y-Daytrips.com for your day trips from Barcelona.
At Barcelona-Y-Daytrips.com, we highly recommend that you acquire adequate insurance to ensure a worry-free day trip experience. Please review the following information regarding insurance:
- Recommended Coverage:
- We urge you to obtain insurance coverage that includes, but is not limited to, the following:
- Personal illness
- Trip cancellation
- Trip interruption
- Emergency medical expenses
- Emergency medical transportation
- Baggage loss/damage
- Travel accident coverage
- Road accident coverage (including coverage for losses resulting from death, loss of limb(s), or sight)
- We urge you to obtain insurance coverage that includes, but is not limited to, the following:
- Client’s Responsibility:
- It is the client’s responsibility to ensure that they have appropriate insurance coverage in place before embarking on the day trip.
- Please ensure that you have all the necessary paperwork to prove such insurance coverage.
- Importance of Insurance:
- Adequate insurance coverage protects you against unforeseen circumstances, such as trip cancellations or interruptions, medical emergencies, and other situations beyond Barcelona-Y-Daytrips.com’s control that may cause tour cancellations or damages.
- Barcelona-Y-Daytrips.com shall not be liable for any delay or irregularity arising from the lack of insurance coverage, nor for any expenses resulting from such circumstances.
Having comprehensive insurance coverage provides peace of mind and safeguards you against potential risks during your day trip. If you have any questions or require further guidance regarding insurance, please don’t hesitate to contact us. Thank you for choosing Barcelona-Y-Daytrips.com for your day trips from Barcelona!
At Barcelona-Y-Daytrips.com, we want to ensure that you have a hassle-free experience during your day trip. Please review the following information regarding baggage:
- Client’s Responsibility:
- The client is solely responsible for all baggage and personal effects brought on the day trip.
- Barcelona-Y-Daytrips.com shall not be liable for any loss, theft, or damage to such baggage or personal effects, regardless of how it may arise.
- Baggage Safety:
- We recommend that you take necessary precautions to secure your belongings throughout the day trip.
- Keep an eye on your personal belongings at all times and do not leave them unattended.
- Valuables and Important Documents:
- We advise you to keep your valuables, such as cash, credit cards, passports, and other important documents, in a secure place.
- It is also a good practice to make copies or store digital copies of important documents for backup purposes.
We encourage you to exercise caution and vigilance when it comes to your baggage and personal effects. If you have any questions or require further guidance, please don’t hesitate to contact us.
- Client’s Responsibility for Safety:
- The client is responsible for their own safety, as well as the safety of their party, during the tour.
- This includes exercising caution when crossing roads/streets, using stairs or steps, and wearing seatbelts inside vehicles.
- Barcelona-Y-Daytrips.com shall not be held liable for any injury, damage, loss, or accidents incurred during the tour.
- Food:
- During lunch and breakfast stops, it is the client’s responsibility to inform the tour guide of any food allergies or intolerances they may have.
- While Barcelona-Y-Daytrips.com will assist in selecting appropriate food options, the client assumes full responsibility for the food they choose to consume.
- Barcelona-Y-Daytrips.com shall not be held liable for any health issues resulting from the food or drinks consumed during the tour.
- Consumption of food or drink inside vehicles is prohibited unless permission is granted by the driver.
Please prioritize your safety and inform the tour guide of any food allergies or intolerances to ensure a comfortable and enjoyable experience. Should you have any questions or concerns about safety or dietary requirements, please contact us.
By making a payment for your booking, you acknowledge and agree to the following:
- Responsibility for Personal Welfare and Property:
- You are responsible for your own welfare and properties during the day trip.
- You accept any and all risks associated with delays, unanticipated events, inconveniences, illness, injury, emotional trauma, or death that may arise during the day trip.
- Voluntary Participation and Acknowledgment of Risks:
- You acknowledge that you have voluntarily applied to participate in the designated tour, being fully aware of the risks and dangers involved, which may include, but are not limited to:
- Physical exertion for which you may not be prepared.
- Forces of nature.
- Transportation failures, whether by car, bus, subway, walking, or any other mode of transportation.
- Consumption of alcoholic beverages.
- Risks associated with food or impure water.
- Civil unrest, terrorism, or criminal activity.
- Accidents or illness without immediate access to rapid evacuation or medical supplies and services.
- The adequacy of medical attention once provided.
- Damaged, stolen, lost, or misplaced luggage or property.
- You acknowledge that you have voluntarily applied to participate in the designated tour, being fully aware of the risks and dangers involved, which may include, but are not limited to:
- Limitation of Liability:
- You agree that under no circumstances shall Barcelona-Y-Daytrips.com be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising from your use of the site or service.
- In no event shall Barcelona-Y-Daytrips.com’s cumulative liability to you exceed the total purchase price of the service or product you have purchased from Barcelona-Y-Daytrips.com.
- If no purchase has been made, Barcelona-Y-Daytrips.com’s cumulative liability to you shall not exceed €100.
It is essential that you read and understand these terms and conditions before making your booking. If you have any questions or require further clarification, please do not hesitate to contact us. Thank you for choosing Barcelona-Y-Daytrips.com for your day trips from Barcelona!